Simple Notes and Guidelines
RESERVATIONS: Spa services are available by appointment. When making your appointment, please advise us if you are pregnant or under a physician’s care.

FIRST VISIT: Please arrive at least 15 minutes prior to your appointment to complete a customer profile.

LATE ARRIVALS: Please try to arrive early for your service(s) as we cannot guarantee late arrivals an extension of scheduled treatment time.

CANCELLATIONS: Please provide 24 hours notice to cancel appointments. We reserve the right to charge late cancellations and no-shows 50% of the scheduled treatment cost. Appointments are reserved by credit card.

TIPPING: Gratuities are entirely at your discretion. For your convenience envelopes are provided at the front desk.

CELL PHONES & PAGERS: As a courtesy to all of our spa customers and to maintain a tranquil environment, we request that all cell phones and pagers be de-activated.

CHILDREN: Spa service clients must be at least 10 years of age. Because we strive to provide a soothing milieu, children may not be left unattended in the shop.

PERSONAL BELONGINGS & ATTIRE: Please dress as comfortably as possible. We have changing rooms and provide robes and limited locker space; however, we cannot be responsible for loss or damage to personal items.

INTEGRITY: Our spa staff meets licensing and certification requirements as defined by the state boards of North Carolina. We will provide a listing of our therapists’ credentials and their license numbers upon request.

TREATMENT TIMES: All treatments of 60 minutes or more include ten minutes of consultation time. All 30-minute treatments include 5 minutes of consultation time.